Order Management Business Solutions
Order management
Deliver the perfect order with a complete omnichannel order
fulfilment platform.
Inventory promising
Sophisticated inventory promises to create next-generation
omnichannel experiences.
Order fulfilment
Improve omnichannel profitability with cognitive intelligence to
minimise total cost-to-serve.
Configure, price, and quote
Automate the configuration, pricing, and quoting of complex
products and services.
Key features
- Manage orders across all channels.
- Use inventory and service capacity details to schedule deliveries and installations.
- Purchase orders for linked purchase and order items can be created and tracked.
- Use pro-active monitoring and exception management to raise alerts when something
- Customer onboarding processes.
- Maintenance updates.
- Backup and disaster recovery services.
- Scalability support for unexpected burst capacity helps deliver optimal performance during peak times.
- Infrastructure and performance are built on established technology for B2C and B2B commerce.
- Always-available IBM SaaS support of infrastructure, operating systems, application servers, databases, and software.
IBM Sterling Order Management
Transform with an advanced order management platform
Brands with omnichannel fulfilment options can generate up to 30% more revenue
by reducing lost sales while still building customer advocacy. IBM Sterling Order
Management makes it possible for you to eliminate barriers to global inventory
visibility and offer your customers options that will allow them to buy, pick up, and
return anywhere. Whether your customers are in store, on the web, or on a mobile
device, they can seamlessly traverse channels throughout all phases of the order
lifecycle.
IBM Sterling Order Management helps transform businesses with an advanced
order management platform that provides centralised, real-time visibility and
management of inventory, orders, and fulfilment across the network. This solution
augments existing systems to meet the demands of connected commerce. Sterling
Order Management is offered as a cloud, hybrid cloud, or on-premises
(containerised or traditional) solution model to enable flexible integration and
accelerate your digital transformation.
This solution provides business user tools and e-commerce features for faster and
easier store and site management. These tools can help you accelerate your time to
market and drive revenue growth.
Benefits of IBM Sterling Order Management
Leverage omnichannel capabilities
Empower customers to engage however and whenever they want, regardless of channel.
Improved operational margin
Automate processes, increase inventory turns, and minimise shipping expenses with ship-to-store options.
Harnessing advanced intelligence
Utilise AI-powered insights to scale operations and maximise profitability.
Accelerate transformation
Simplify technology complexity with quick implementation to fast-track customer experiences.
Enhance the customer experience
Keep your promises to customers by executing flawless order fulfilment across all channels.
Maximise inventory productivity
Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges.
IBM Sterling Intelligent Promising
Improve digital conversions and in-store sales
A modern solution that leverages real-time inventory visibility and advanced fulfilment preserves brand trust by providing shoppers with greater certainty, choice, and transparency across their buying journey. IBM Sterling Intelligent Promising empowers retailers to improve digital conversions and in-store sales while increasing omnichannel profitability.
Key features
- Real-time inventory view on the product list page, details page, cart, and checkout.
- Getting early, accurate, and trustworthy data about a shopper’s journey is a good way to increase cart conversions and upsell opportunities.
- Maximise profit and service levels with fulfilment optimisation.
- Support a wide range of fulfilment experiences, ensuring the best customer experience at the lowest cost.
Benefits of IBM Sterling Intelligent Promising
Strengthen shopper loyalty
Confidently deliver choice and transparency to every shopper throughout the buying journey.
Keep your promises accurate
Show exact promise dates on the product list page, the product details page, and during checkout to get more people to buy online.
Maximise inventory productivity
Reduce order cancellations and optimise inventory by dynamically providing shoppers with enterprise-wide inventory views.
Utilise fulfilment optimisation
Balance predefined business rules with real cost drivers to make the best fulfilment decisions for business outcomes, optimising over thousands of permutations in milliseconds.
Harness artificial intelligence
Utilise AI-powered sales and demand data to recommend sourcing decisions based on customer choice or cost efficiencies.
Boost omnichannel profitability
Drive higher conversions and in-store sales with accurate promise dates across the buying journey. Offer nearby related products as upsell opportunities.
Key features
- Optimise omnichannel fulfilment plans to achieve the lowest cost-to-serve.
- Protect margins, utilise store capacity, and meet customer expectations.
- Make better use of “at-risk” and returned inventory.
- Scale existing fulfilment capacity to accommodate more customer demand.
- Prove out fulfilment scenarios prior to going live.
IBM Sterling Fulfillment Optimizer with Watson
Enhances existing order management systems
IBM Sterling Fulfillment Optimizer with Watson is a cognitive analytic engine that
enhances existing order management systems. It provides a “big data brain” to
order management and inventory visibility systems that are already in place with
retailers who have eCommerce fulfilment capability.
With Fulfillment Optimizer, retailers are better able to understand and act on changes in the market as they occur – to perfectly balance protecting margins, utilising store capacity, and meeting delivery expectations. These sourcing decisions can dramatically increase profits, especially during peak periods.
Benefits of IBM Sterling Fulfillment Optimizer with Watson
Increase profitability
Optimised omnichannel fulfilment plans can be executed with ease and at the lowest cost-to-serve.
Understand the big picture
Find out how the decisions you make about omnichannel affect eCommerce, merchandising, logistics, store operations, and the supply chain.
Solve cost-to-serve challenges
Intelligently balance omnichannel fulfilment costs against service to protect margins, utilise store capacity, and meet customer delivery expectations.
Gain real-time sourcing flexibility
Make better use of “at-risk” and returned inventory.
Leverage stores to maximise capacity
Increase how, when, and where customers can get their orders during busy times. Scale existing fulfilment capacity to accommodate more customer demand.
Ensure improved performance
Prove out fulfilment scenarios prior to going live.
IBM Sterling Configure, Price, Quote
Easier sales with CPQ software
IBM Sterling CPQ transforms the buying and selling of complex products and
services across all of your buyers' preferred channels to make it easier for your
customers to buy from you. Our CPQ software solution guides eCommerce
customers, sales teams, call centre representatives, and partners to select the right
products and ensure pricing is accurate. IBM Sterling CPQ helps you provide the
buying experiences today's customers demand while improving your sales
productivity.
Key features
- Streamline the selling process to improve efficiency and reduce errors.
- Optimise channel selling to reduce costs and increase revenue.
- Increase revenue with efficient product and service configurations.
Benefits of IBM Sterling Configure, Price, Quote
Increase revenue
CPQ provides an automated online sales process for accurate configuration of solution bundles with cross-sell and up-sell opportunities, improves customer satisfaction, and lowers call centre volumes.
Reduce costs
CPQ eliminates manual pricing execution with a centralised system that enforces pricing consistency and automates pricing changes, enabling business users to facilitate price maintenance.
Save time and improve efficiency
It lets your staff and partners create, negotiate, and convert quotes into orders; it allows more control of the quote process with visibility into the quoting cycle from opportunity through order placement.