Supply Chain Visibility Solutions
Supply chain control tower
Go beyond visibility to orchestrate your
end-to-end supply chain network.
Inventory visibility
Get accurate views of inventory and stock to deliver on business goals and customer expectations.
Digital store operations
Empower store associates to provide
superior customer service, enhance
customer loyalty and increase cart size.
ENGAGEMENT
Key features
- Remove data silos and establish real-time visibility across your global supply chain through a standardised platform.
- Detect, display, and prioritise work tasks in real time, allowing you to sense and react to issues quickly while managing risks and disruptions in your supply chain proactively. Benefit from AI-informed decisions.
- Connect all your existing supply chain systems and services to resolve issues more quickly.
IBM Supply Chain Control Tower
Actionable visibility for end-to-end supply chain
The IBM® Supply Chain Control Tower, powered by industry-leading AI, provides actionable visibility to orchestrate your end-to-end supply chain network, identify and understand the impact of external events to predict disruptions, and take actions based on recommendations to mitigate the upstream and downstream effects. It allows you to respond faster to changes, enable efficient collaboration, and drive operational automation.
Benefits of IBM Supply Chain Control Tower
True end-to-end visibility
Turn data into actionable insights with personalised dashboards that provide a 360-degree view of KPIs and significant supply chain events.
Intelligent workflows
Actionable workflows can be customised to meet unique requirements and the process steps required to automate actions within the source transactional systems.
Smarter integration
Use integration patterns to connect all your existing supply chain systems and services. Collaborate with your supply chain stakeholders and take immediate action to resolve issues.
IBM Sterling Inventory Visibility
Meet customer expectations and your business goals
IBM Sterling® Inventory Visibility is a cloud service solution that processes inventory
supply and demand activity to provide accurate and real-time global visibility across
selling channels. Optimise your business operations to enhance customer shopping
experiences and prevent inventory stockouts and overselling. IBM Sterling Inventory
Visibility seamlessly integrates with any existing commerce solution.
Key features
- See your inventory across systems and silos. Build dashboards based on geography, brands, or responsibilities, and customise alerts and thresholds.
- Accurate, scalable inventory views. Get accurate inventory views and real-time updates using Akamai gateways and Cassandra databases. Auto-scale as demand changes without IT assistance.
- Maximise inventory ROI. Track inventory turns by product to customise safety stock by location. Get real-time insights across your channels and locations to balance inventory.
Benefits of IBM Sterling Inventory Visibility
Inventory insight
View all inventory in stock across multiple systems and silos.
Accurate data
Meet peak-period demand; avoid overpromising, lost sales, and rush charges.
Inventory ROI
Reduce safety stock and carrying costs and increase inventory turns.
Key features
- Responsive web design. Works on desktops, tablets, and phones to enable store employees to efficiently provide customers with an optimal omnichannel experience in the store.
- Various fulfilment options. Provide in-store pickup, home delivery, and traditional shipping as three distinct fulfilment methods that are supported at the order-line level.
- Contactless payment methods. Enables a quicker and more efficient check-out, thanks to contactless payment methods.
- Simplified in-store returns. Allows easy and accurate rules-based processing of orders and items, regardless of the original purchase channel that was used.
IBM Sterling Store Engagement
Empower store employees to provide superior customer service
IBM® Sterling Store Engagement provides a real-time view of all your inventory,
customer, and order data through an intuitive user interface that’s accessible from
sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell
recommendations, help standardise processes for inventory and task management,
enable flexible fulfilment options (such as curbside pickup, buy online, pickup in
store, and ship from store), and manage returns across channels. IBM Sterling Store
Engagement allows store employees to provide omni-channel services in the store
for fulfilment, inventory management, task management, and customer service.
Benefits of IBM Sterling Store Engagement
Store Associates
- Grow revenue with personalised recommendations for up-sell and cross-sell opportunities.
- Drive efficiency with inventory location data and an optimised pick, pack, and ship process.
- Maximise the use of working capital with accurate inventory counts.
Store Managers
- Drive sales with inventory visibility across the store network to save the sale.
- Monitor and manage activities and tasks for employees.
- Condensed inventory across store networks lowers inventory carrying costs.
Customers
- Help customers enjoy a more streamlined experience with quick mobile checkout and client-handling capabilities.
- Execute the purchase and checkout of in-store products — without customers having to stand in line.
- Create an enhanced shopping experience by delivering compelling product information in-store.